_edited.png){kind=small}
CUSTOMER CARE
eStyleShaker XO-XOU is a funky concept working on print on demand (custom-made) principle. We don't hold any stock items to safe environment and all deliveries are shipped straight from our print providers located worldwide. Every purchased item is uniquely printed for each customer individually. We're devoted to providing you with excellent customer care throughout your shopping journey. Whether you have questions about our offerings, need help with orders, or seek guidance, feel free to contact us. Your satisfaction is our priority, and we're here to ensure your shopping experience is nothing short of exceptional.
Have any questions or concerns?
We’re always ready to help!
Send us email to
RETURNS
Refund policy for our products stipulates that returns and refunds are only applicable in cases of damaged items. As we work on print on demand (custom - made) principle, we don't hold any stock items and all deliveries are shipped straight from our suppliers located worldwide. Every purchased item is uniquely printed for each customer individually. If a product arrives damaged or defective, customers must notify us within 14 days of receipt and provide photographic evidence. We will then verify the damage and offer a replacement or full refund. However, returns or refunds will not be accepted for products where the wrong colour, style, or size was selected. Please check the size charts and make a purchase when you are sure it is right item for you.
Return shipping costs for damaged items will be covered by us. Thank you for your understanding and cooperation.
FAQ
Do you provide International delivery?
We proudly offer international shipping services to various countries around the world, ensuring that customers can enjoy our products globally. However, please note that we are unable to ship to Guadeloupe, North Korea, Russia, and Ukraine at this time. Our commitment is to provide you with a smooth and reliable shopping experience, regardless of the logistical challenges that may arise. As we use different print providers worldwide for different items and production time is in place, total delivery time can vary from 7-30 business days. In some cases and countries, additional customs duties might be charged upon delivery.
What is your refund & and returns policy?
Our refund policy for products that are created on print-on - demand (custom-made) principle stipulates that returns and refunds are only applicable in cases of damaged items. We don't hold any stock items and all deliveries are shipped straight from our print providers located worldwide. Every purchased item is uniquely printed for each customer individually. Suppose a product arrives damaged or defective, you must notify us within 14 days of receipt and provide photographic evidence. We will then verify the damage and offer a replacement or full refund. However, returns or refunds will not be accepted for products where the wrong colour, style, or size was selected. Return shipping costs for damaged items will be covered by us. Thank you for your understanding and cooperation.
How do I track my order?
Simply head over to our website and navigate to the membership area. Once you're there, you'll find a dedicated section for order tracking. Order tracking will be available in the moment when item is shipped to you not during production time.
How can I contact your couriers?
If the couriers encounter any confusion regarding your address, They'll proactively reach out to you to ensure a smooth delivery process. However, if you're looking to take the lead, simply use the tracking number provided in the membership area on our website.
What are your delivery options?
We ensure a seamless experience by delivering right to your doorstep through our reliable standard delivery service at this moment. Through our partnership with trusted shipping providers, we guarantee a hassle-free process. It's important to note that, due to the utilization of print-on-demand services and the various locations of our suppliers, delivery times can fluctuate. Generally, delivery times can range from 7 to 30 working days, reflecting the variability in supplier locations including production time.Rest assured, our average delivery time stands at 10-15 working days.